Sparc Systems, Lda is recruiting a Systems Engineer – Client Business Systems, to be based in Maputo, Mozambique.
Duties
Systems Administration
- Install, configure, maintain and support enterprise servers and systems
- Perform routine system administration and maintenance activities
- Monitor system performance, availability and capacity
- Perform operating system and application patching as required
- Manage user accounts, permissions and access in accordance with approved procedures
- Support backup and recovery operations
- Perform routine health checks and preventative maintenance
Technical Support
- Respond to incidents, service requests and technical issues assigned through the service
management process - Troubleshoot hardware, operating system, application and infrastructure issues
- Resolve technical issues within defined SLA targets
- Escalate complex or high-impact issues to the Senior Systems Engineer
- Participate in incident and problem management activities
- Provide appropriate updates to clients and internal support teams
Infrastructure Operations
- Support virtualization, storage, networking and monitoring platforms
- Perform approved system configurations and changes
- Verify system health following maintenance or change activities
- Support disaster recovery and business continuity activities
- Assist with system upgrades, migrations and implementations
Documentation
- Maintain accurate system and operational documentation
- Record technical activities, incidents and changes in appropriate systems
- Update configuration information and system inventories
- Develop and maintain standard operating procedures as assigned
Client Support
- Provide professional and responsive technical support to client organizations
- Communicate technical issues clearly and appropriately
- Follow client-specific support procedures and service requirements
- Escalate potential SLA breaches and critical incidents promptly
Continuous Improvement
- Identify recurring technical issues and recommend improvements
- Participate in automation and process improvement initiatives
- Maintain awareness of emerging infrastructure technologies and best practices
- Participate in knowledge-sharing activities within the engineering team
Requisites
- Minimum 2–3 years of relevant experience in IT infrastructure, systems administration or technical support
- Experience with Windows and/or Linux environments
- Experience supporting enterprise users, systems or infrastructure
- Experience with incident and service request management
- Exposure to virtualization, backup, networking and monitoring technologies
- Experience working in a client-facing or managed services environment is desirable
Notes
- Only shortlisted applicants will be contacted
- Indicate the source of this job post: emprego.co.mz
- Department: Infrastructure
- Reports To: Team leader – Client Business Systems
- Job Type: Full-Time
- Remuneration: An attractive package will be offered to successful candidates, commensurate with skills and experience
How to Apply
1. Documentation
- Cover Letter
- Curriculum Vitae
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